Legal

Terms of service

Last updated 6 September 2026

This document is a working draft written to sit with the rest of the site. Have it checked by a solicitor, and replace every [bracketed] detail, before you publish it.

These terms govern use of Move With You, supplied by [Company name], company number [number], registered at [address]. By using the platform you agree to them.

1. What we provide

A white-labelled sales progression platform: milestone tracking across the stages of a conveyance, task and chase scheduling, client-facing portals and update emails carrying your branding, and the supporting documents the platform generates. We provide the software. We do not provide legal, financial or conveyancing advice, and nothing the platform produces is advice.

2. Your account

Accounts are created by us or by an administrator at your agency, and are personal to the named user. You are responsible for keeping access secure and for what is done under your account. Tell us promptly if you believe an account has been compromised.

3. Fees

Charges are calculated per agent and per client file, at the rates in your order form, and invoiced [monthly / annually] in [advance / arrears]. Rates may change on [notice period]' notice. Late payment may lead to suspension after [period].

4. Your content and your clients' data

You keep ownership of everything you put into the platform, including your branding assets and your clients' information. You grant us the licence needed to host and display it in order to run the service. You are the data controller for your clients' data and we are your processor; the data processing terms in [schedule reference] apply.

5. Approval of client-facing messages

Nothing client-facing is sent without approval from your agency. Because those messages go out under your name, you are responsible for their content, including anything you write in a journal entry, note or update.

6. Acceptable use

Do not use the platform to send unsolicited marketing.
Do not upload material you have no right to use, or anything unlawful.
Do not attempt to access another agency's files, reverse engineer the platform, or resell access without our written agreement.

7. Availability

We aim for continuous availability but do not guarantee it. Planned maintenance will be notified where practical. [Insert any agreed service levels or credits.]

8. Intellectual property

The platform, its design and its underlying code remain ours. Your branding remains yours. Nothing here transfers ownership either way.

9. Liability

We do not exclude liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded. Otherwise we are not liable for loss of profit, loss of business, loss of a sale, or indirect or consequential loss, and our total liability in any twelve-month period is limited to the fees you paid in that period. A sale falling through is not, of itself, a failure of the platform.

10. Term and termination

Either side may end the contract on [notice period]' written notice. We may suspend or terminate immediately for material breach or non-payment. On termination you may export your data for [period], after which we delete or anonymise it in line with the privacy policy.

11. Changes to these terms

We may update these terms on [notice period]' notice. Continuing to use the platform after that means you accept the change.

12. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Contact

[hello@yourdomain] · [telephone]